With over 20 years of experience in customer service, I am driven by my passion for providing exceptional customer experiences. My expertise lies in the intersection of technology and customer-centricity, and I am proud to hold the Certified Customer Experience Professional (CCXP) credential from the Customer Experience Professionals Association (CXPA).
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This website collects my articles, speaking engagements, webinars, and podcasts.
You can find more information about my background and contact me here.
I can’t wait to hear from you!