With over 20 years of experience in customer service, I am driven by my passion for providing exceptional customer experiences. My expertise lies in the intersection of technology and customer-centricity, and I am proud to hold the Certified Customer Experience Professional (CCXP) credential from the Customer Experience Professionals Association (CXPA).

This website collects my articles, speaking engagements, webinars, and podcasts.

You can find more information about my background and contact me here.

I can’t wait to hear from you!